We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within 2 weeks of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 2 weeks of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 2 weeks from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Exploring mobility solutions should be seamless and accessible for everyone. At Swift Mobility, we believe that finances shouldn't be a barrier to your needs or aspirations. That's why we've partnered with Afterpay to provide you with a simple and flexible financing option.

How Does Financing with Afterpay Work?

1. Shop Your Favorites: Browse our collection and add your desired products to the cart, just like you usually would.

2. Choose Afterpay at Checkout: Instead of entering your credit card details, simply select Afterpay as your payment method.

3. Instant Approval Decision: After filling in a brief application, you'll get an instant approval decision. No lengthy forms or detailed financial information required.

4. Pay Over Time: Your purchase will be split into 4 equal payments, billed every two weeks. You’ll pay your first installment at the time of purchase, and the rest over time.

Financing Highlights:

• No Interest: With Afterpay, you won't be charged any interest. Ever.

• No Additional Fees: As long as you pay on time, there are no additional fees or hidden charges.

• Orders up to $2000: We're excited to offer financing for orders up to a generous limit of $2000, ensuring you get the mobility solutions you need without financial strain.

Eligibility Criteria:

To use Afterpay, ensure you meet the following criteria:

• Must be over 18 years old.
• Possess a valid and verifiable email address and mobile number.
• Use a valid Australian bank payment card to make the purchase.
• Capable of entering into a legally binding contract.

Why Choose Financing with Afterpay?

• Flexibility: Paying over time allows you to get what you need now and spread the cost over multiple payments.

• Convenience: Instant approval decisions and automatic payments mean hassle-free shopping.

• Transparency: Know upfront what you'll owe, with no hidden costs and no surprises.

Questions or Concerns?

If you have any queries about the financing process, or if you're facing any issues, please don't hesitate to reach out to our dedicated support team. Contact us at support@swiftmobility.com or or via chat.

Thank you for choosing Swift Mobility. With our partnership with Afterpay, we hope to make your shopping experience even more enjoyable and convenient. Safe travels, and see you on the move!

At Swift Mobility, we prioritize your satisfaction and aim to ensure your shopping experience is hassle-free. Below is our detailed policy on returns, refunds, damages, and cancellations. If you need any assistance or have questions, please reach out to our customer support team.

1. Return Period and Merchant Response Time

• Time Period for Returns: You have 12 months from receipt of your items to initiate a return due to defects. Return in related to incorrect supply of stock items must be received via email within 7 days of receiving items.
• Merchant Response: Notify Swift Mobility in advance for all returns. Contact us within this 12-month window to begin the return process, and we will provide prompt assistance and instructions.

2. Conditions for Returns and Merchant Response

• Conditions for Return: We accept returns only for items that are defective. This includes new or slightly used (opened) products. Items must be returned in their original condition and with all original packaging.
• Merchant Response: All returns require prior approval from Swift Mobility. Unapproved shipments will not be accepted. Contact our customer support for pre-approval and detailed instructions.

3. Method of Return and Merchant Acknowledgment

• Method of Return: Approved returns should be sent back via mail. Customers are initially responsible for the return shipping charges. However, if the returned item is confirmed to be defective, we will refund the shipping fees and provide replacement parts or products at no additional cost.
• Merchant Acknowledgment: We will inspect the returned item upon receipt and notify you regarding the status of your return.

4. Cost of Return Shipping and Merchant Return Offers

• Cost of Return Shipping: Initially, the customer is responsible for return shipping charges. If the return is due to a defective product, shipping fees will be refunded.
• Merchant Return Offers: Approved returns of defective items will receive a replacement part or product at no additional cost. There are no restocking fees.

5. Refund Policy and Merchant Offers

• Refund Eligibility: Refunds are provided to the original payment method if items are defective and returned within the 12-month window under our terms.
• Refund Processing Time: Allow up to 7 business days for the refund to be processed after we receive and inspect the item.

Cancellations & Refunds

Order Cancellation:

• Within the Same Business Day: You can cancel your order with no questions asked for a full refund.
• After the Business Day Ends: Orders cancelled post-business day are subject to our Refund & Returns Policy.

Need Assistance?

Whether you have questions about returns, damages, or exchanges, our dedicated customer service team is just an email or call away. Reach out to us at support@swiftmobility.com or via chat.

Thank you for choosing Swift Mobility. We're committed to ensuring your experience with us is smooth, even when things don’t go as planned. Safe travels, and we hope to keep you on the move!

This Privacy Policy describes how swiftmobility.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site and for remarketing.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact form.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

We are using a text messaging platform, which is subject to the following terms and conditions. By opting in for our text marketing and notifications, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc", an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact form.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

TCPA/CTIA

By subscribing to Swift Mobility text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through our contact form.